We realize your order volume may fluctuate above the order limit for your plan at times.
If this happens, you will be charged the price of the plan that matches your order volume for the month that your order limit was exceeded.
For example, if you are subscribed to the Starter plan, with a limit of 250 orders/month, and had 300 orders in a month, for this month, we will charge you the price of the Growth plan (up to 750 orders/month).
If you are already subscribed to the highest plan available, we will calculate the difference between your orders and the plan's order limit and will charge you $10 for every 5000 orders above the plan's limit.
For example, if you are subscribed to the Brand plan, with a limit of 5000 orders/month, and had 14,000 orders in a month, for this month we will charge you an additional 2x$10 = $20.
- We'll never add any additional penalty fees just because you went over your plan.
- If this begins to occur frequently, it's totally up to you to decide if you want to upgrade to the plan that best matches your order volume.
If you're not ready to choose a higher plan tier just yet, you can stay on the plan you have, but you will see the growth charge any time you go over your plan's monthly order limit.